Contact information

Contact Us – RelicWing Jewelry

We’re here to help.

At RelicWing Jewelry, every order matters to us. Whether you have a question about your order, shipping, or our products, our team is ready to assist you.

Customer Support

📧 Email: relicwing.jewelry@gmail.com

We aim to respond within 24 hours (Monday–Friday).

Before Contacting Us

To help you get a faster response, please include:

  • Your order number
  • The email used at checkout
  • A brief description of your request

For damaged or incorrect items, please also include clear photos.

Order Tracking

All orders include tracking.

You can track your order directly through the link sent to your email after dispatch.
If you cannot find your tracking email, contact us and we’ll resend it.

Common Questions

Where is my order?
Orders are processed within 3–5 business days and delivered within 7–15 business days after dispatch. Delays can occur due to high demand or carrier issues.

My order shows delivered but I don’t have it
Please contact your local shipping carrier first, as they have the most accurate delivery information. If you still need help, reach out to us.

Can I cancel my order?
Orders can only be cancelled within a short time after purchase. Once processing begins, orders cannot be cancelled.

We’re Here to Help

We encourage you to contact us first before opening a dispute—we’re committed to resolving any issue quickly and fairly.

Reality check

This page isn’t just for support—it’s evidence.

When a customer files a chargeback, the bank checks:

  • Was the merchant easy to contact?
  • Did the customer have a chance to resolve the issue?

This page makes the answer yes.

If you want to go one level higher:
I can give you exact customer service replies that:

  • Calm angry customers
  • Buy you time during shipping delays
  • And reduce disputes massively

Because right now, your policies are solid—but your communication layer is what actually saves you money.